Are Kicks Coach Sneakers New?
Kicks Coach only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition.
How Do I Know If The Items Are Authentic?
All our merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy
An Item/Size I Want Is Out Of Stock. How Will I Know If You Will Be Getting It Back In?
If a particular item/size is out of stock, you will see "Notify Me" within the size selector on the item's product page. By clicking this and submitting your email address, you will receive an update if the item becomes available again.
When Will My Order Ship?
We offer various shipping methods to cater to different delivery needs. During the checkout process, you will have the opportunity to select your preferred shipping method from the available options.
The shipping methods we offer may include, but are not limited to:
- Economy Shipping: This method typically takes 8 business days for domestic delivery and 11 business days for international delivery. Please note that these are estimated delivery times and actual delivery may vary based on your location and any unforeseen circumstances.
- Standard Shipping: If you need your order delivered quickly, you can choose our standard shipping option. This method generally takes 6 business days for domestic delivery and 9 business days for international delivery. Please note that expedited shipping may involve additional costs.
Do You Ship Internationally?
Yes, we do! We offer international shipping to many countries. However, please note that international shipments may be subject to customs duties, taxes, and other fees levied by the destination country.
These additional charges are the responsibility of the recipient and may vary depending on the country's customs policies. We recommend that you contact your local customs office for more information about potential charges before placing an international order.
What Is Your Returns Policy?
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that all tags, labels, and accessories are included.
To initiate a return, please follow these steps mentioned here.
How Do I Get A Refund On The Products?
Upon receiving and approving your returned item as per our Return Policy, we will initiate a refund to your original method of payment. The refund will include the cost of the item, excluding any shipping charges, unless the return is due to our error or a defective product.
Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's policies.